How can we help you?

Problems with the login

• Confirm email address
• I need a new confirmation link/the link has expired (confirm email address)
• Forgot password
• Link has expired (reset password)
• Forgot e-mail address
• My invitation link as teacher/educator/trainer has expired
• Update the SchoolFox App
• "Email address is already in use"

First steps for teachers/educators/trainers

• How can I register?
• How do I create a class?
• How do I invite participants?
• How can I add new students/participants to my class?
• How do I create the invitation codes?
• How do I invite co-teachers to my class?
• How can I archive the class and start the new school year?
• How can I use SchoolFox as teacher and parent in the same account?

First steps for parents/students/participants

• How can I register as a parent/student/participant?
• How can I add another child?
• My invitation code is not working

General

• What is SchoolFox?
• Who benefits from SchoolFox?
• Can I use SchoolFox without smartphone too?

Select recipients

• Parents/students/participants: Who can read my messages?
• Teacher/educator/trainer: Who can read my messages?
• How can I choose recipients?

Deletion/Closing

• Can I delete messages?
• Can I delete an appointment?
• Teacher: How do I delete a class?
• How can I delete my account?

PLUS features for teachers/educators/trainers

• Private message
• Checklist: How can I create a checklist?
• Checklist: How do I delete a checklist?
• Parent-teacher-meeting: How do I organize a Parent-teacher-meeting as a teacher?
• Survey - teacher/educator/trainer: How can I create a survey?
• Event - teacher/educator/trainer: How can I create a new event?
• Absence - teacher/educator/trainer: How can I view the absences?
• Save template - teacher/educator/trainer: How can I save a template?

PLUS features for parents/students/participants

• Survey - Participants: How can I answer a survey?
• Absences - parents/students/participants: How can I send an absence?
• How do I create a Parent-teacher-meeting as a FoxAdmin?

Features

• How do I confirm a message?
• How can I check confirmations?
• How can I remind the recipients of an appointment/message?
• How can I mark a message as DONE?
• How can I translate a message?

Technical questions

• I do not get push notifications on my smartphone
• How do I get SchoolFox on my new phone?
• How can I use SchoolFox as a parent and teacher at the same time?

Log in and out

• My parent code is not working
• How can I log off from my account?

Account settings

• How can I change the language of the translation?
• How can I also receive the notification by e-mail?

Data protection

• Who can see my data?